BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain.
A CNNMoney investigation finds that the Better Business Bureau's respected rating system is seriously flawed.
My wife is the owner of business. She was recently contacted by BBB to respond to a customer complaint. The complaint wasn't even warranted and it was still.
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Where does the BBB get its operating funds? Virginia Attorney General Mark Herring, who prosecuted the case against Military Credit Services along with federal regulators, told CNN that he thinks the BBB "may want to take a second look" at the company's high rating. By sending our case to a dozen other BBBs and asking if this was the way they would have handled our case, we got our case sent to the President and the Director of Operations at the Western Michigan BBB. Keep up to date on:. I said to the judge here are my BBB reports on all that has been done. Yet many of these companies had their A ratings changed soon after CNNMoney asked the BBB about. If complaints have been filed, whether in BBB's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution. Now they are just a waste of your time and your about better business bureau means nothing except adding on to the company's awful reputation. A financial firm accused in an ongoing federal lawsuit of preying on seniors. It has been months since then and I am still forced to leave messages because the case worker NEVER ONCE ANSWERED HER PHONE or CALLED BACK. Terms 38 BC which this service is provided to you.